Logotype UA-SendFlowers.com


Условия обслуживания


This agreement has the nature of a public offer, is the equivalent of an "oral agreement" and in accordance with the current legislation of Ukraine is legally valid.

1. Terms and definitions.

The site is a collection of Internet pages located on the Internet at https://ua-sendflowers.com

Internet-shop - UA-SendFlowers web-site, located on the site https://ua-sendflowers.com, which presents the goods offered by the Seller to its Customers for processing Orders, as well as the terms of payment and delivery of these Orders to Buyers.

The seller is the administration of the UA-SendFlowers online store.

The buyer is a capable natural person who places Orders on the Site.

The product is a product of labor produced for sale and submitted for sale on the Site.

Order - the request of the Buyer for the purchase of the list of Goods selected on the Site, designed by an automatic system of the online store or by using the online store manager.

Courier delivery - delivery of the Order to the buyer by courier.

2. General provisions.

2.1. When ordering goods through the online store, by clicking the "Confirm order" button, the Buyer agrees to the Terms of Service (hereinafter - Terms and Conditions) set out below.

2.2. These Conditions, as well as information on a material object that is not withdrawn from the civil circulation and submitted for sale on the Site (hereinafter the Goods), are a public offer in accordance with the Laws of Ukraine.

2.3. The provisions of the Law "On Protection of Consumer Rights" and other legal acts adopted in accordance with it apply to the relations between the Client and the Seller.

2.4. The Seller reserves the right to amend these Terms and Conditions, in this connection, the Client undertakes to regularly monitor changes in these Terms at each purchase.

2.5. The client agrees with the Terms of Service by ticking the box "I agree with the terms of service" at the registration stage. The registration step begins immediately after clicking the "Confirm order" button in the shopping cart.

2.6. By agreeing to these Terms and Conditions, the Customer confirms that the data entered by him is correct and expresses his full and unconditional consent to use his contact information to communicate with him, make phone calls to the specified landline and / or mobile phone, send SMS messages to the specified mobile telephone, sending e-mails to the e-mail address in order to inform about the receipt of new goods / services, notification of ongoing actions, s, discounts, their results for correspondence surveys to study the opinion of your products / services, trade organizations, etc.

3. Registration and terms of order fulfillment.

3.1. The Customer's order can be issued in the following ways:

Received by phone;

· Is issued by the Customer independently on the Site;

3.2. When ordering the Customer, the Customer must indicate the following mandatory information:

· Customer's name;

· E-Mail address of the Customer;

· Customer contact phone number.

When placing an order, regardless of the method, the registration data must be reliable.

3.3. After placing an order on the Site with the Client, a manager is contacted to confirm the order.

3.4. All information materials presented on the Site are of a reference nature and can not fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. In the event that the Customer has any questions regarding the properties and characteristics of the Goods, the Customer must contact the Seller prior to completing the Order.

3.5. In the absence of ordered Goods in Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified Goods from the Customer's Order and notify the Client thereof by sending an electronic message to the address indicated at the time of placing the order, or by phone indicated Customer when placing an order.

3.6. In the event of the cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Customer in the manner in which the Goods were originally prepaid.

4. Shipping.

4.1. The seller will make every effort to meet the delivery deadlines indicated to the Client, however, delays in delivery are possible due to unforeseen objective circumstances that occurred not through the fault of the Seller.

4.2. In the event of a delay in the Goods or the occurrence of other force majeure situations, the Seller must notify the Customer and announce the delivery date upon prior agreement with the Client.

4.3. The methods of delivery of goods are indicated on the Site in the "Delivery" section.

4.5. Upon delivery, the Order is delivered to the Customer or to the person designated as the Recipient of the Order.

4.6. When delivering a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient. The Seller guarantees the Protection of the Recipient's personal information (clause 10.4.).

5. Payment of the Goods.

5.1. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Customer is incorrect, the Seller informs the Customer at the earliest opportunity to confirm the Order at the corrected price or cancel the Order. If you can not contact the Customer, this Order is considered to be canceled. If the Order was paid and the Customer is not satisfied with the specified price, the Seller shall return to the Customer the amount paid for the Order by transferring it to the Customer in the manner in which the goods were paid for.

5.2. The price of the Goods on the Site may be changed by the Seller unilaterally.

5.3. Methods of payment for the Goods are indicated on the Site in the section "Payment".

5.4. When prepaying the Goods, the Order is accepted for processing only after the Customer's funds are credited to the Seller's settlement or other account. In this case, the Goods under the Order are not reserved, unless otherwise agreed. The Seller can not guarantee the availability of the Goods in the warehouse indicated at the time of placing the Order, as a result, the processing time of the Order may increase.

5.5. Features of payment of the Goods with the help of bank cards.

5.5.1. In accordance with the Law of Ukraine "On Payment Systems and Transfer of Funds in Ukraine" (Article 137) transactions on bank cards are made by the card holder or by a person authorized by him.

5.5.2. Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, then the bank has the right to refuse to carry out this operation.

6. Discounts.

6.1. The Seller has the right to provide the Customer with discounts for the Goods and install a bonus program. Types of discounts, bonuses, procedure and terms of accrual are published on the Site and can be changed by the Seller unilaterally.

6.2. The seller has the right to establish discounts in order to promote a particular method of payment or delivery of the Goods. In this case, the Seller can limit the terms of the discounts, in particular, discounts do not apply to goods at a special price.

7. Refund of funds.

7.1. The funds are to be returned to the Customer in the manner used by the Customer when paying for the goods.

7.2. In the event that the refund is not made at the same time as the goods are returned by the Customer, the refund of the said amount is made by the Seller with the consent of the Client in one of the following ways:

· Cash in cash at the location of the Seller;

· Postal order;

· By transferring the relevant amount to the bank or other account of the Customer, indicated by the Client when completing the Order;

· Other possible, not contradictory to the legislation, way.

7.3. Refunds are possible in the following cases:

· The order was canceled by the Customer in advance, before the delivery date specified in the order;

· Repeated (erroneous) payment on the order;

If your order is already delivered, no refund for this order can be made. If you have any comments regarding the quality of the bouquet, as compensation we can make delivery of a gift from our company or delivery of an excusable bouquet.

7.4. Comments regarding your order are accepted within 7 days of the delivery of the order and will be considered as soon as possible.

7.5. Since flowers, sweets, fruit baskets are perishable products, our company reserves the right to change the composition and appearance of the goods by 10-25% while maintaining the overall look and cost of the components.

7.6. Packaging material, baskets and gift boxes are goods characterized by a large assortment of colors, shades, shapes and materials, our company reserves the right to an equivalent replacement of this product, keeping the overall appearance and cost of the bouquet, basket or composition.

8. Intellectual property.

8.1. All textual information and graphic images on the Site are the property of the Seller and / or its counterparties.

8.1. Use of text and graphic information on the Site is possible only with the written permission of the Seller and / or its counterparties.

9. Warranties and liability.

9.1. The Seller shall not be liable for any damage caused to the Customer due to improper use of the Goods ordered on the Site.

9.2. The Seller is not responsible for the content and operation of the sites that link to the Site of the Seller.

9.3. The Seller has the right to assign or otherwise transfer his rights and obligations arising from his relations with the Client to third parties.

10. Protection of personal information.

10.1. Provision of information by the Client:

10.1.1. When placing an order on the Site, the Client provides the following information:

Information about the customer:

· Name

· Email address (E-Mail)

· phone number

Information about the recipient:

· Name

· Last name

· address of the recipient

· phone number

10.2. By submitting your personal data when placing an Order on the site, the Client agrees to their processing by the Seller, including for the purpose of promoting the goods and services by the Seller.

10.2.1. If the Customer does not wish his personal data to be processed, he must contact the Seller via e-mail or by phone on the website. In this case, all information received from the Customer will be removed from the Seller's customer base.

10.3. Use of information provided by the Client and received by the Seller.

10.3.1 The seller uses the information:

· For registration of the Client on the Site;

· To fulfill its obligations to the Client;

· To evaluate and analyze the work of the Site;

· To determine the winner in the shares held by the Seller;

· For informing Clients about promotions and discounts;

· For informing about additional information requested by the Client;

· To inform about the receipt of new Products.

10.3.2. The Seller has the right to send messages of advertising and information character to the Client. If the Client does not wish to receive mailings from the Seller, he must send the corresponding letter to the e-mail address of the Seller. (info@ua-sendflowers.com)

10.4. Obligation not to disclose information received by the Seller.

10.4.1. The Seller undertakes not to disclose the information received from the Client.

10.4.2. The provision by the Seller of information to agents and third parties acting on the basis of a contract with the Seller is not considered a violation for the performance of obligations to the Client.

10.4.3. The disclosure of information in accordance with the reasonable and applicable requirements of the Law is not considered a violation.

10.5. The seller has the right to use the technology "cookies".

10.6. The seller receives information about the IP address of the visitor to the Site. This information is not used to identify the visitor.

10.7. The Seller is not responsible for the information provided by the Customer on the Site in a public format.

11. Other conditions.

11.1. The Laws of Ukraine apply to relations between the Client and the Seller.

11.2. In case of any questions or complaints from the Client, he should contact the Seller via e-mail or by phone indicated on the Site. All the disputes will be resolved by the parties through negotiations, otherwise the dispute will be referred to the judicial body, in accordance with the current legislation of Ukraine.

11.3. Recognition by the court of the invalidity of any provision of these Conditions and Rules does not entail the invalidity of the remaining provisions.

Administration of the online store "UA-SendFlowers.com"

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Контакты   0-800-358-421   All contacts стрелка вниз

Contact Information: Hide

Main office

adress  04111, Kyiv, Shcherbakovskogo str., 45A

email  info@ua-sendflowers.com

messengers.png 8-800-358-421 calls and online chat

Receiving orders by phone: 

Время работы  Mon-Sun 08:00 - 21:00

Receiving orders on the site 24 hours a day

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